Tyler Technologies, Inc. has announced that it is collaborating with Samsung Electronics America, Inc. in the Samsung Enterprise Alliance Program (SEAP) to develop wearable smart device applications that will integrate with its New World public safety software. This initial wearable device will be available on the Samsung Gear S3, which is Samsung’s newest smartwatch and is compatible with most Android smartphones.

Providing a wearable device helps improve access to mission-critical information for first responders without adding to the bulk of the devices they are already required to carry, the company says.

“This collaboration is a perfect fit for Tyler’s New World public safety solution as we aim to provide best-in-class software for first responders,” said Brian Leary, Tyler’s vice president of software strategy and development for New World. “The Samsung Gear S3 is just the start of the innovative plans we have with Samsung, and we look forward to providing additional benefits to our current and future clients.”

Tyler says the wearable technology will add to the product offerings available in the company’s New World public safety solution, which provides mission-critical information to dispatchers and first responders to increase the safety of users and the public. Current solutions include fully-integrated computer-aided dispatch (CAD), law enforcement records management, mobile and field reporting, corrections, analytics, fire and EMS solutions. Wearable technology helps extend the functionality of these solutions and increase officer safety by enabling hands-free communication in emergency situations, without the need for a mobile phone nearby or wi-fi connection, the company says.

“Through the Samsung Alliance Program, we work with partners like Tyler Technologies to create new solutions that combine their transformative technologies with Samsung’s mobility expertise,” said Jan Ruderman, senior director, Public Safety, Samsung Electronics America. “In this instance, we’re bringing the power of untethered, LTE-enabled mobility with the Samsung Gear S3 smartwatch to public safety agencies, enabling them to modernize elements of their existing technology systems without a complete overhaul. It’s a prime example of the value we can bring not only in cost savings, but also in deeper engagement and empowerment for the end user.”

Once the wearables have access to the information in New World CAD, law enforcement records management, fire records managements, and jail management software, field officers could use their smartwatches to:

  • Receive alerts to important calls for service, stolen vehicles, or abducted children
  • Notify others of an emergency and request assistance
  • Receive location alerts
  • Join a call in progress and keep the 911 center apprised of their status
  • Receive alerts about dangerous situations and officers needing assistance
  • Automatically notify others if they are down or in pursuit

“Tyler’s collaboration with Samsung highlights our commitment to providing those in public safety with leading technology that helps enhance the safety of first responders and the communities they’re proud to serve,” said Greg Sebastian, president of Tyler’s Public Safety Division.


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