Applied Concepts Inc. has earned the ISO Quality Management System Certification for the ninth year in a row. “We at Applied Concepts are committed to providing a product that will meet or exceed the expectations of our customers by ensuring on-time, error-free delivery; a steady improvement in our capabilities measured by employee turnover and process improvements; and a continual analysis and improvement to our business strategy” says Rhonda Abraham, the Vice President of Corporate Performance, Executive Co-Chair and ISO Representative.

An independent audit of the company’s daily operations concluded that Applied Concepts meets the ISO 9001:2015 standards for a quality management system that is more efficient and improves customer satisfaction every year. By adopting these requirements, the company commits to providing the best possible level of customer service and continual improvement in the areas of purchasing, engineering, manufacturing, production, service and contract fulfillment. “We constantly strive to improve our customers’ experience, applying risk-based thinking to look for changes or concerns and opportunities for improvement” says Abraham.

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